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Great advice on how to handle negative feedback. If we keep in mind that a complaint is a gift, giving us the opportunity to respond and make changes where needed we'll always be on the right track. Thanks for the mention!

All the best,
Trish (@Dayngr)
Community Manager | Radian6

Thanks for your great comment, Trish. We agree, a negative comment or myth about your product or service can allow you to put things right publicly and in a public space. Just be sure to respond appropriately and swiftly.

Efrain & The Walt Denny, Inc. team

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